Why can't I login?
Have you registered? You need to register in order to login. If you have registered and you still cannot login then check and double check your username and password. Usually this is the problem, if not then contact the site admin for help.
Do I need to register?
No registration is needed to shop our store. Upon checking out you will have to register and set up an account.
Will registering, and purchasing items from your store add me to your or anyone else's mailing list?
No. The only way to receive emails about our upcoming sales and demos is to opt in by clicking on the link to your left. By doing so, you will also receive 10% off your next order! None of your information is given out to anyone else, ever.
How do I report a problem with your site?
What is the Wishlist and how do I manage my Wishlist?
The Wishlist is for you to temporarily list products which you at some point would like to purchase. The list will also allow the guest to email friends and family with their preferences in order to allow them to purchase any items on this list for you. Upon creating an account your wishlist will be stored permanently for your convenience.
Managing Your Wishlist
To manage your wishlist, click on the My Wishlist link at the top of every page. On the wishlist page you will see your current wishlist shipping address and a list of the products on your wishlist. Here you can choose to add products to your cart or remove items which you do not desire anymore.
To add a product to your Wishlist, you need to click on the ' + Wishlist' button on the bottom of the product detail page. After you add an item, you will be taken to your Wishlist page.
To remove an item from your Wishlist, simply check the boxes at the end of each the item you wish to remove and click 'Delete' button at the bottom of the page.
How can I purchase a gift voucher?
Gift Vouchers are purchased just like any other item in our store. You can pay for them using the store's standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in he Shopping Cart box, which also provides a link to a page where you can send the Gift Voucher to some one via email.
How can I send a gift voucher to a friend or family member?
After you have received a confirmation that your credit has been released, to send a Gift Voucher that you have purchased, you must first log onto your account. On the right hand side of the page, underneath your shopping cart is a link you can also find here. You will then be prompted for the following information:
1) The name of the person you are sending the Gift Voucher to.
2) The email address of the person you are sending the Gift Voucher to.
3) The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.)
4) A short message which will apear in the email.
Please ensure that you have entered all of the information correctly before you click "Continue." An email will be sent to whomever you specify and they can redeem it at their leisure.
How can I redeem my gift voucher?
There are two ways to redeem a gift voucher.
1. If you do not yet have an account at our store, clicking on the link contained within the email will take you to the store's Redeem Voucher page. You will be prompted to create an account and the gift voucher will automatically be added to the account you create.
2. If you already have an account with us, during the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code the code listed in your email, and click the redeem button. The code will be validated and added to your account. You Can then use the amount to purchase any item from our store
Can I pick up my order in your store?
I don't see the product I'm looking for.
Email us! We strive to offer a wide selection of materials for the discerning artist. If you want a product that you do not see on our website there is a good chance we have it in our store or can order it for you. If the later is the case there may be additional fees involved.
How do I report a problem with and/or return a product?
Why has my product not arrived yet?
While we strive to process and ship orders as quickly as possible, like with any purchase, there may be complications. Please make sure to check the email address associated with your order. We use it to contact you with any issues that may arrise with your purchase. If for any reason you are not able to do so, or there has been no communication on our part, please email us and we will resolve the problem.
What does "archival" mean?
Archival is a term applied to products that will not fade or corrode over time. Most commonly, and especially when referring to paper products this is closely associated with the acidity of the product. Most paper has a mild acidic content which will eventually cause the product to yellow and crumble. Archival papers are acid free and hence will stand the test of time.
What is a lightfastness rating?
Lightfastness refers to the effects of various pigments under the affect of UV lighting. The lower the rating the longer the color will last. Pigments such as Cadmium generally have a lightfastness rating of I which means they are nearly permanent. Alternatively, others such as Alizarin Crimson wich usually comes in around III or IV will eventually fade. The time scale is very long however and you may or may not see the effects in your lifetime. Most pigmented products are referred to as "permanent" regardless of their lightfastness rating. This is to illustrate the contrast between themselves and products containing dyes which fade much quicker. Often over the course of even a few weeks when placed in direct sunlight.
Why should I buy "Professional" or "Artist" grade products over "Student?"
Student grade supplies are engineered for just that purpose. Students are still learning the processes and techniques fundamental to the form, their work is temporary, and rightly so. Artist and Professional grade products are made for those who understand those techniques and are looking for supplies that will help to execute them in a fundamentally different way. They generally have a higher pigment load and hence can be spread thinner and go further for effects that are simply unattainable with the lower quality product. Artist and pofessional grade products also tend to be more archival as they are desined to be re-sold and last as long as the Old Masters'. Often even longer as many of these technologies made huge strides in the past few hundred years. Beginners who are still learning the basic properties of various products often can not tell the difference and are encouraged to try the student grade.
What is rag paper?
Rag paper is made of cotton, linen, or some other fiber usually associated with fabric (hence the name "rag"). These fibers are sturdier and more archival than those found in pulp. Rag papers are reccomended for all waterbased media such as printmaking, watercolor, and inking.
What is gesso and how is it different from other primers? Do I have to use it?
Gesso is a thick coat of acrylic paint that forms the foundation for most paintings. Most canvas comes pre-gessoed, but for professional artists and those especially concerned with the longevity of their work it is reccomended that an extra coat be applied before painting. There are many different types of primers. Most have an acrylic base and each provide a different surface that provides a base layer to build a painting off of. Gesso or some other archival primer (such as PVA sizing) is HIGHLY recommended as it will protect your canvas and paper from the ravages of time. This is especially relevant when painting with oils. They have a high acid content and will erode a canvas over time if not primed correctly.
Then what does it mean when when a canvas is described as oil primed? There is a archival coating between the canvas and this oil paint, however the oil surface allows for imediate blending and a far smoother surface that is more receptive to the oils used on top of it. You can not paint with acrylics on top of an oil based primer. The paint will crack and eventually fall off.